PRIVACY POLICY

1. Introduction

BIG-G Aerospace (Pty) Ltd (“BIG-G Aerospace”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit biggaero.online or contact us through our website.

2. Information Officer

As required by POPIA, BIG-G Aerospace has designated an Information Officer:

Name: Gert Kok
Email: info@biggaero.online
Phone: +27 87 821 3754
Address: Port Elizabeth (Gqeberha), Eastern Cape, 6000, South Africa

3. What personal information we collect

When you use the contact form on our website, we collect:

• Your full name
• Your email address
• The content of your message

We do not collect sensitive personal information (as defined by POPIA Section 26) through this website.

4. Why we collect it (purpose specification)

We collect your personal information solely to:

• Respond to your enquiry
• Follow up on any ongoing correspondence you initiate

We will not use your personal information for any other purpose without your explicit consent.

5. Lawful basis for processing

We process your personal information on the basis of your voluntary, informed consent, which you provide by submitting the contact form with the consent checkbox checked.

6. How long we keep your information

We retain contact form submissions for a maximum of 12 months from the date of your enquiry, or for as long as necessary to resolve the matter you raised, whichever is shorter. After this period, your personal information is permanently deleted.

7. Who we share your information with

We do not sell, rent, or trade your personal information to any third party.

Your contact form submission is delivered to our email inbox, which is hosted by Axxess Internet, our South African domain and email hosting provider. Your personal information is processed on servers located within South Africa.

8. Cookies

Our website uses cookies to remember your preferred settings and enhance your experience. We use the following cookies:

You can accept or decline cookies using the cookie consent banner displayed when you first visit our website. Declining cookies will not affect your ability to use our contact form or access any content on the site.

9. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact our Information Officer at info@biggaero.online. We will respond within a reasonable time and in accordance with POPIA requirements.

To lodge a complaint with the Information Regulator:

Website: www.inforegulator.org.za
Email: inforegulator@justice.gov.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

10. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission.

11. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

BIG-G Aerospace (Pty) Ltd
Information Officer: Gert Kok
Email: info@biggaero.online
Phone: +27 87 821 3754
Website: biggaero.online